Frequently Asked Questions
Everything you need to know about your eSoulbike journey.
How long does shipping take for eSoulbike orders?
Standard shipping typically takes 3-7 business days within the continental US and Europe, depending on your proximity to our regional warehouses.
What is the warranty period for e-bike conversion kits?
All eSoulbike conversion kits and batteries come with a comprehensive 12-month warranty covering manufacturing defects and electrical components.
Can I return my product if I change my mind?
Yes, we offer a 30-day return policy. Items must be in their original packaging and in unused condition to qualify for a full refund.
Are eSoulbike batteries waterproof?
Our batteries carry an IP65 water-resistance rating, meaning they are protected against rain and splashes, though they should never be fully submerged in water.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm in select regions.
How do I know if a conversion kit is compatible with my bike?
Most of our kits are designed for standard 100mm front dropouts or 135mm rear dropouts. You can consult our detailed compatibility guide or contact support with a photo of your bike.